Shipping and Delivery
Shipping Policy
Processing Time
Orders are processed within 2–5 business days.
You’ll receive a confirmation email with tracking details once your order is shipped.
Shipping Times
UK & Europe: 7–15 business days
North America: 10–18 business days
Rest of the World: 12–20 business days
(Delivery times may vary depending on customs clearance and courier availability.)
Shipping Costs
All delivery is free unless stated otherwise.S hipping is calculated at checkout based on the product’s size, weight, and destination.
Tracking
All shipments include tracking numbers. Customers can monitor their delivery in real-time once dispatch is complete.
Returns Policy
Eligibility
You may request a return within 14 days of receiving your item.
Products must be unused, in their original packaging, and in resellable condition.
Custom or bespoke items are non-refundable unless faulty or damaged.
How to Return
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Contact us via our contact form with your order number and reason for return.
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We will provide a return authorisation and instructions.
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Customers are responsible for return shipping costs unless the product is faulty
Refunds
Once your return is received and inspected, we’ll issue a refund to your original payment method within 10 working days.
Exchanges
If you would like to exchange your item, please return the product for a refund and place a new order for the replacement.
Damaged or Faulty Items
If your product arrives damaged or defective, please contact us immediately with photos. We’ll arrange a replacement or full refund.